At Real Flow Finance (NZ) Ltd t/a List Now, we pride ourselves on providing the best customer service experience possible. Therefore, we are genuinely interested in your feedback both complementary and constructive so we can continue to improve. Herein Lifestyle Finance will be referred to as List Now.

For a compliment

We love hearing that we have performed over and above expectations, so if we’ve done a particularly great job, please let us know share your experiences or send us an email info@listnow.co.nz

For a complaint

If you have a complaint, please let us know. We’ll do our best to resolve the issue as quickly as possible and will keep you informed throughout the resolution process.

You can contact us in the following ways:

Phone: 0800 100 265
Email: info@listnow.co.nz
Post: Real Flow Finance (NZ) Ltd t/a List Now
PO Box 331565
Takapuna
Auckland 0622

If we are unable to resolve your complaint immediately, here’s how we will deal with it.

1. If you have made your complaint verbally or via our website, we will acknowledge your complaint immediately. If you have made your complaint in writing, we will acknowledge it within five working days of receiving it.
2. We aim to have your complaint resolved within five days and will email or write to you outlining the resolution. If, after five working days, we can’t resolve your complaint, we’ll keep working on it and aim to resolve it within 20 working days.
3. If for some reason we cannot resolve your complaint within 20 working days, we will write to let you know why we need more time.

If you are unhappy with the outcome of your complaint, you can contact Financial Services Complaints Ltd (FSCL). FSCL is an independently approved disputes resolution scheme that we belong to.

It will not cost you anything to refer your complaint to FSCL and you can contact them in the following ways:

Phone: 0800 347 257 or 04 472 3725
Email: info@fscl.org.nz
Post: FSCL
P O Box 5967
Wellington 6140